About
Sosso

Sosso is a mission and a vision!

At Sosso, we believe that every product should tell a unique story.
and bring a personal touch to your daily life. Our mission is to
transforming the ordinary into the extraordinary through artistic creations
originals that reflect your individuality. What sets us apart is
our commitment to merging creativity and quality to deliver products that
are both trendy and timeless.

Company History:

Sosso was born from the passion of a small team of French graphic designer friends for
art and design. We aim to become a reference in the
field of personalized products, while remaining true to our roots
creative. Every step of our work is guided by love of detail and
the desire to offer items that are not only aesthetic, but
which also have meaning for our customers.

Values:

We place creativity, quality and customer satisfaction at the heart of
everything we do. At Sosso, we value authenticity,
innovation and exceptional customer service. These values ​​guide us in
our mission to create products that inspire you and allow you to
express yourself fully.

Products and services:

We offer a wide range of custom products, from t-shirts
to fashion accessories, all designed to bring an artistic touch and
personal to your style. Our collections are distinguished by their patterns
bold, colorful, and their ability to be both modern and timeless.
What makes our products unique is the passion and care we put into
in each creation, guaranteeing not only a marked aesthetic but
also impeccable quality.

Commitment to customers:

Your satisfaction is our top priority. We are committed to providing a
exceptional customer service, listening to your needs and taking
into account every remark to constantly improve our offer. We believe
in creating a loyal and happy community around our brand, and
That's why every opinion matters to us.

Links and contact:

Follow us on Instagram , Facebook ,
TikTok , X (formerly Twitter) and Pinterest
to not miss any of our news and inspirations.

contact@sosso.online

1. Collection of personal data:

In accordance with the General Data Protection Regulation (GDPR) in force since May 25, 2018, we are committed to ensuring the protection of the personal data of users of our site. The data collected on our site is necessary for the management of your order, the improvement of our services, and the personalization of your user experience.

2. Purposes of data collection:

The personal data collected is used for:

• Manage and track your orders;
• To inform you about our products and services;
• Improve your user experience;
• Respond to your requests for information or support;
• Carry out statistical analyses in order to improve our site and our services.

3. Right of access, rectification and deletion:

In accordance with current legislation, you have the following rights regarding your personal data:

• Right of access: You can request access to your personal data.
• Right of rectification: You can request the correction of inaccurate or incomplete data.
• Right to deletion: You can request the deletion of your personal data, unless their retention is necessary to comply with a legal obligation.
• Right to restriction of processing: You may request restriction of the processing of your personal data in certain cases.
• Right to object: You may object to the processing of your personal data for legitimate reasons.

To exercise your rights, please contact us at the following address: [Contact email].

4. Data security:

We implement all necessary technical and organizational measures to protect your personal data against destruction, loss, alteration, disclosure or unauthorized access.

5. Cookies:

We use cookies to improve navigation on our site and for analytical purposes. You can choose to disable cookies at any time by changing your browser settings. However, some features of the site may no longer be accessible.

6. Changes to the legal notices:

We reserve the right to modify these legal notices at any time. The modifications will come into force as soon as they are published on the site. We encourage you to consult this page regularly to be informed of any changes.

Policy
Shipping from our store : all shipping is free!

1. Deadline
order processing

Our products are made to order, which
requires a processing time of 2-5 business days. This time may vary
depending on the volume of orders and the complexity of the items ordered.

2. Deadline
Estimated delivery

The estimated delivery time combines the delivery time
processing and shipping time. Most orders are delivered within
7-10 business days after order confirmation. Please
Please note that this time frame is an estimate and not a guarantee. Factors such as
that technical problems, stock shortages or interruptions of
Carrier services may cause delays.

3. Monitoring of
orders

Once your order has been shipped, you will receive
a confirmation email with a tracking number. You will be able to track your
parcels in real time using this number. If you have any problems with the
tracking, please contact us for assistance.

4. Packaging
products

We use packaging materials
ecological and recyclable to minimize our environmental impact.
Clothing and textiles are usually packed in pouches made of
post-consumer recycled plastic. Fragile items, such as mugs and
The bottles are shipped in reinforced cardboard boxes to ensure
their protection.

5. Problems
and delivery delays

If your order has not arrived within
Estimated delivery times, we recommend waiting a few days
additional. If the delay persists, please contact us to verify
the status of your order and take necessary actions.

For any questions or further assistance,
Do not hesitate to contact us directly via our customer service at contact@sosso.online . We are here
to help you and ensure that you receive your products in the best possible
terms.

Policy

of Returns

At Sosso , we are committed

to provide you with high quality products and customer experience

exceptional. However, we understand that returns can sometimes be

necessary. Here is our returns policy to ensure clear management

and efficient of your requests.

Return Process:

Notification:

Before returning a product,

please contact us at contact@sosso.online

with the details of your order and the reason for the return. We will

will provide the necessary instructions for return.

Returns Processing:

Once the product is returned

received and inspected, we will send you an email to inform you that

We have received your returned item. We will notify you

also the approval or rejection of your refund or exchange.

General Conditions:

Defective or incorrectly manufactured products

printed:

If you receive a product

defective or misprinted, please contact us within 7 days of receipt.

receiving your order. Send us a description of the problem

accompanied by photos of the defective product to contact@sosso.online

. We will cover the return costs by sending you

a prepaid shipping label and will process a refund.

Orders lost in transit:

If your order is lost in

transit, please report the problem to us within 30 days of the

expected delivery date. We will work with our partner

logistics to solve the problem and send you a new one

order without additional costs.

Change of mind or mistakes

order :

If you wish to exchange or

return a product because you changed your mind or ordered the

wrong size, you can do it at your own expense within 7 days

following delivery. We recommend that you consult carefully

our size guide before ordering to avoid this type of

inconvenience. Please note that the garment must not have been worn

longer than the test. Any signs of wear and tear making the product

unsaleable to another customer. In this case (fortunately rare!) don't forget

Please do not attach a photo and your order references to our

contact address: contactsossoshop@gmail.com

. The request for withdrawal

will be assessed to verify if the product has been used

or destroyed, even partially. In these cases, a refund will not be

not possible.

Contact us: For any additional questions

regarding returns, please do not hesitate to contact us at contact@sosso.online . We

We are committed to responding quickly and finding a solution that works for you.

will satisfy.

Legal Notices

1. General Information

Company Name : Sosso

Legal form : Micro-enterprise

Head office address : 45 rue Jeanne d'Arc, 29000 Quimper

2. Contact details

Email : admin@sosso.online

Phone : +330640531134

Contact: contact@sosso.online

3. Host

Host Name : Shopify Inc.

Host Address : 150 Elgin Street, Suite 800, Ottawa, Ontario, K2P 1L4, Canada

Host Phone : 1-888-746-7439

4. Publication Director

Name of publication director : Stéphane BES

Email : admin@sosso.online

5. Intellectual Property

The content of the site (texts, images, graphics,
logo, etc.) is the exclusive property of SOSSO, unless otherwise stated. Any
reproduction, distribution, modification, adaptation, retransmission or
publication, even partial, of these different elements is strictly
prohibited without the prior written consent of SOSSO.

6. Personal Data

In accordance with the Data Protection Act of
January 6, 1978 amended and the General Data Protection Regulation
(GDPR) of April 27, 2016, you have the right to access, rectify,
deletion, limitation, portability and opposition to data
personal data concerning you. To exercise these rights, you can contact SOSSO
at the following address: admin@sosso.online

7. Cookies

The site uses cookies to improve
user experience, for audience measurement and functionality
sharing on social networks. You can set your browser to
refuse cookies.

8. Liability

Sosso strives to provide on the site
information as accurate as possible. However, Sosso cannot be held
responsible for omissions, inaccuracies and deficiencies in the updating
day, whether they are his own doing or that of third-party partners who
provide this information.

9. Applicable Law

These legal notices are governed by the
French law. In the event of a dispute, and after attempting to find a
amicable solution, express jurisdiction is attributed to the French courts.

10. Modification of the Legal Notices

Sosso reserves the right to modify the
these legal notices at any time. The user is invited to
check regularly for changes
possible.

For any questions relating to this
legal notices, you can contact us at the following address: contact@sosso.online

Last updated on: August 15, 2024 at
23:00

Stay
connected with Sosso by receiving our private offers. Send an email with
as subject the word "Club" to our address contact@sosso.online

contact@sosso.online